Fast, ReliableIT Support

Find quick answers about our IT support models, cybersecurity services, project delivery, and pricing. If you still have questions, contact us and we’ll guide you.

General FAQ: Your questions answered simply and clearly.
Chrome Tech provides professional IT support and cybersecurity services, including on-demand IT support, managed IT services, cybersecurity services, project-based deployments, and enterprise or government IT solutions.

We work with individuals, small and mid-sized businesses, nonprofits, enterprises, and government organizations. Our services are tailored based on size, complexity, and regulatory needs.

Yes. We provide remote IT support nationwide and on-site support depending on location, scope of work, and engagement type.
 
Yes. We often augment internal IT teams by providing overflow support, specialized expertise, or handling specific projects.
You can get started by contacting us through our website. We’ll review your needs and recommend the most appropriate support model or service.
 
SUPPORT & MANAGED IT FAQ: Your questions answered simply and clearly.
Monthly IT Support is an ongoing support plan (starting at $1,200/month) that includes helpdesk support, monitoring, maintenance, patch management, and basic security oversight for small businesses.

Managed IT Services (Advanced) provide a fully managed IT environment with 24/7 monitoring, helpdesk support, patching, backups, security oversight, and SLA-based response times.

Yes. Backup and business continuity support are included in managed service offerings and may also be provided as part of specific projects.

On-demand IT support is pay-as-you-go support billed hourly for troubleshooting, diagnostics, network or device fixes, and remote or on-site assistance. No long-term contract is required.

After-hours and emergency support availability depends on your service plan or SLA. Managed and enterprise clients may have expanded coverage based on contract terms.

PRICING & CONTRACTS FAQ: Your questions answered simply and clearly.
On-demand IT support typically ranges from $125–$175 per hour, depending on scope, urgency, and service requirements.

No contracts are required for on-demand or many project-based services. Managed IT and enterprise engagements may include contracts or SLAs based on scope.

Payment terms depend on the engagement type (hourly, monthly, or project-based) and are outlined in proposals or service agreements before work begins.

Enterprise, government, cybersecurity, and infrastructure projects vary widely in scope and compliance needs, so pricing is customized to ensure accuracy.
No. Website pricing is indicative for transparency. Final pricing is determined after reviewing your environment and service requirements.
 
CYBERSECURITY FAQ: Your questions answered simply and clearly.
We offer cybersecurity risk assessments, security posture reviews, policy and awareness guidance, incident readiness support, and ongoing security oversight.
chrometech.org focuses on cybersecurity education and awareness. chrome-tech.com is where Chrome Tech offers professional IT and cybersecurity services.
 

Yes. We provide professional cybersecurity risk assessments designed to identify potential risks and deliver practical recommendations based on your environment

Our cybersecurity approach is informed by recognized frameworks such as the NIST Cybersecurity Framework. We do not claim certification or compliance unless explicitly contracted.

We provide security awareness guidance and recommendations tailored to your organization’s size and risk profile, including best practices and policy support.